State Licensure Assistance
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Per terms of invoice

BrightStar Care

1. Franchise Snapshot

Franchise Status
Active
Basic Information
Industry
Healthcare
Category
Home & Senior Care
Investment Range
$132,499 -$235,038
Total US Locations
408
Franchise Units
373
Founding Year
2005
Started Offering Franchises
2005
Management Capacity
Owner Operator
Job Count
52
Prior E2 Investors?
Yes
Prior Visa Franchise Clients?
Yes
Royalty Fee
6%
Marketing Fee
Greater of $500 or 2.5% of the prior month’s Net Billings.
Franchise Fee
$50,000
Headquarters (City, State)
Bannockburn, IL
Square Footage
N/A - N/A
Retail Location?
No
Agreement Term Length
10 years​
Video

In these videos you will learn about the company firsthand. And they will also tell you in a short form about the financing of the enterprise.

*Information presented in these videos may change over time and may not reflect the most current franchise offering. Prospective franchisees should review the latest Franchise Disclosure Document (FDD) and consult directly with the franchisor for updated information.

2. Franchise Overview

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Overview

"BrightStar Care is a home healthcare franchise dedicated to providing both medical and non-medical assistance for families and individuals in need. With over 15 years of incomparable success, they are providing the full continuum of care in an industry that continues to grow due to the increasing senior population. As a BrightStar Care franchisee, you will have access to multiple revenue streams, including companion care, personal care, skilled care, medical staffing, and national accounts. Their ability to offer their clients virtually all the services they need allows you to keep them for a longer period of time, maximizing revenue potential. Over the span of more than a decade, BrightStar Care has expanded to over 360 locations nationwide, establishing a reputation for delivering exceptional care to countless families in their homes throughout the country. The team at BrightStar understands deeply the significance and emotional attachment associated with the concept of ""home."" Recognizing a growing need for individuals with health requirements that extend beyond traditional home care, our team at BrightStar was determined to offer comprehensive care solutions. We strive to empower our clients to lead fulfilling lives at every stage and in any environment, providing support that enables them, their families, and their loved ones to make the most out of life."

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Management team / founders

"At BrightStar Franchising, there is an understanding of how overwhelming the responsibility of caring for a family member can be. The founder and CEO, Shelly Sun, embarked on her journey in 2001 following a personal experience while seeking quality, trustworthy care for “Grandma Pat.” Following Grandma Pat's passing, Shelly engaged in reflection on her original quest – finding a caring company offering 24/7 service and a full range of non-medical and medical care. Recognizing the need for more comprehensive care for families, she founded BrightStar Care® in 2002. By 2005, Shelly achieved considerable success with the first BrightStar Care location in Gurnee, IL, and contemplated expanding the company through franchising. After thorough validation of the business model at two additional company-owned locations, BrightStar Care opened its inaugural franchise location in 2006. Our first location, BrightStar Senior Living of Madison, initiated construction in May 2013 and welcomed residents to its exclusive, intimate community in March 2014. Subsequent locations have since emerged, propelling us to elevate Senior Living standards. With a solid reputation in place, we are now seeking collaborative franchise partners who share our vision to expand BrightStar's unparalleled assisted living and memory care services to families nationwide. "

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Focus of owner for daily business operations

As a BrightStar operator, the main facets of the business entail: 1. Establishing and building upon relationships with referral networks within the community; 2. Recruiting and hiring of competent homecare workers; 3. Supervising and ensuring homecare workers are trained.

3. Performance & Metrics

Franchisor Fees | Item 6
Franchise Value
Industry Median
All Franchises Median
Royalty Fee
6%
6%
6%
Marketing Fee
2.5%
1.5%
2%
Franchise Fee
$50,000
Total Investment Cost | Item 7
Type of Expenditure
Low Amount
High Amount
When due
Initial Franchise Fee
$50,000 for the first 200,000
300,000 in population in your Protected Territory. Plus, $100 per each additional 1,000 people (pro rata) in the Protected Territory over 300,000.
Upon signing the Franchise Agreement
Leased Space for Agency
$4,000
$9,600
Utility Deposits
$300
$500
As per terms of invoice
Furnishings
$2,000
$4,000
As per terms of purchase
Computer Infrastructure Package
$4,000
$9,500
As per terms of lease or purchase
Signage
$400
$5,000
As per terms of purchase
Marketing Materials (brochures, business cards, etc.)
$500 plus shipping and handling
As per terms of invoice
Office Supplies, PPE, and medical supplies
$600
$730
As per terms of invoice
Printing, reproduction & postage
$300
$900
As per terms of invoice
Business Licenses and Other Required License See
$200
$8,633
As required by applicable authority
State Licensure Assistance
$0
$6,500
Per terms of invoice
Local Marketing
$3,000
$5,250
Per terms of invoice
Recruitment Spend
$3,495
$6,385
Per terms of invoice
State Electronic Visit Verification
$0
$2,000
Per terms of invoice
Director of Nursing hired in advance of opening to meet licensure requirements, as needed.
$0
$6,192
As per terms of invoice
Insurance
$1,740
$5,000
As per terms of invoice
Workers’ Comp Insurance
$445
$3,300
As per terms of invoice
Employee Travel and Living Expenses Associated with Training
$4,990
$10,200
As per terms of purchase
Learning Management Software
$700
$5,200
As per terms of purchase
Legal Fees
$2,000
$5,500
As per terms of invoice
Joint Commission Accreditation
$0
$6,192
As per terms of invoice
Additional Operating Funds – 3 months See
$53,829
$83,956
As needed
Total
$132,499
$235,038
Outlets and Franchisee Information | Item 20
Outlet type
Year
Outlets at the start of the year
Outlets at the end of the year
Net change
N/A
2022
350
347
-3
Franchised
2023
347
347
0
N/A
2024
347
373
+26
N/A
2022
3
20
+17
Company-Owned
2023
20
31
+11
N/A
2024
31
35
+4
N/A
2022
353
367
+14
Total Outlets
2023
367
378
+11
N/A
2024
378
408
+30
Net Unit Growth (Recent year)
Net Unit Growth (Recent 3 years)
Franchise Health Metrics
Growth Rate
1 year / 3 years
Failure Rate
1 year / 3 years
Franchise for Sale Rate
1 year / 3 years
BrightStar Care
Industry median
Franchise Health Metrics
Franchise Historical Loan Metrics
10 Year Cumulative Charge Offs by $ of Loans
10 Year Cumulative Defaults
3 Year Predicted Default Rate
*Please note the information provided here is sourced from Lumos. We do not guarantee its accuracy or completeness. For verification, please refer to Lumos directly.
Item 19 – Financial Performance Representations
Historical financial performance representations
Franchise Financials
Franchisor company financial information, if disclosed by the franchisor.
Litigation & Bankruptcies
% of Franchisees Undergoing Litigation
0,57%
% of Franchisees with Completed Litigation
0,87%
Number of Bankruptcies Disclosed
0%
*The litigation information displayed has been reviewed by our Product Development team. Franchises featured on this platform have been thoroughly assessed. However, Visa Franchise strongly recommends consulting with your own legal counsel for further guidance.

4. Our Take

BrightStar Care, a leader in home healthcare franchising, offers an exciting opportunity to join its rapidly expanding network. Franchisees become part of a dedicated community committed to delivering exceptional care to families in need. With a proven approach and comprehensive support system, BrightStar Care franchisees embark on a journey toward success in the booming home healthcare industry!