Burn Boot Camp Is Slowly Losing Customers – What Can They Do to Fix It? by Vetted Biz

Written by: Patrick Findaro
Last Updated by Maria Fernandez Amato: October 28, 2022
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burn boot camp franchise

Burn Boot Camp is a fitness chain that offers boot camp-style workouts. The company has been around for several years, but in recent months it has been facing complaints from customers.

The company is headquartered in Charlotte, North Carolina since 2014. There are about 100 Burn Boot Camp locations in the United States. Over the prior 3 years, we have data that Burn Boot Camp has closed 9 outlets throughout the U.S

What are some complaints franchisees have about Burn Boot Camp?

Burn Boot Camp is a franchiser that has been in the news lately. They have been receiving complaints from their franchisees about not being able to make money and how they have filed for bankruptcy. This is a huge blow to the company, and it will be interesting to see how they move forward from here. Hopefully, they can learn from their mistakes and correct them so that this does not happen again. It is always sad to see a company go bankrupt, especially when it could have been prevented.

Franchise Main Issue: Bad Assistance From Their CEO

burn boot camp

Franchisers have complained that they have lost a lot of money by investing in this franchise. In recent months, the company has been facing complaints from customers who have alleged that they received bad assistance and poor service from their CEO. In addition, the franchisee’s alleged bankruptcy and that their franchiser was not as effective as they had been promised.

The CEO had us set dates of when we would open the other 4 locations. When we expressed concern about how close the opening dates were, he told us not to worry, that they would work with us and that they just need something on paper...

In January 2018, it was revealed that the company had lost over $2 million in the previous year. This is likely due to the high cost of running a franchise and the poor service offered by the CEO.

... when we told them we were still not financially in the green and were not ready, we were told that our agreement we signed says the timeline. That they would give us a 6-month extension if we put 10k down, but if we weren't open, they would rake our remaining 4 areas and we would not be refunded the 20K we paid to reserve these zip codes. We are now in a position where we need to file for bankruptcy.

Overall, it seems that the company has been facing complaints from franchisees for several years, and in recent months the CEO has been accused of providing bad assistance and service.

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